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!Solo Escucha""! (Spanish Edition), by Mark Goulston
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En algún momento todos hemos tenido un compañero de trabajo que es hostil, o un cliente que está furioso, o tal vez un empleado que es demasiado cínico en sus comentarios. Pero ¿cómo lograr que las personas hagan lo que tú necesitas en situaciones complicadas como estas? En "¡...Sólo escucha!" el reconocido psiquiatría y consultor empresarial Mark Goulston revela elsecreto sobre cómo lidiar con los demás, incluso en momentos en que una comunicación productiva parece imposible. "Aquí está el desafío" dice Mark. "La gente tiene sus propias necesidades,deseos y agendas. Todos tienen historias que tú desconoces, están estresados, ocupados y en muchas ocasiones, sintiéndose subvalorados y con el mundo sobre sus hombros. Para solucionar este problema, levantan barricadas que hacen dif ícil llegar a ellos, aunque susobjetivos sean en muchas ocasiones los mismos que tú persigues". En este libro aprenderás a: - Obtener la atención del completo desconocido al que necesitas conocer para descubrir los clientes potenciales que quieres atraer. - Hablar con personas enojadas llevándolas desde un estado de receptividad instintivo (irracional), hasta uno racional, hecho que te ayudará a salvar un trabajo, un matrimonio, o incluso, una vida. - Dominar el arte del convencimiento (la antesala de la negociación, persuasión y venta) llevando a la gente a través del "ciclo de la persuasión" con un cierre exitoso.
- Sales Rank: #2501614 in Books
- Published on: 2011-04-01
- Original language: Spanish
- Number of items: 1
- Dimensions: 8.25" h x 5.50" w x .75" l,
- Binding: Paperback
- 240 pages
Most helpful customer reviews
0 of 0 people found the following review helpful.
Muy buen libro
By Jose Segura
Muchos ejemplos que se pueden poner en uso de inmediato en la oficina, vida familiar y entre los amigos. Muy bueno!!
0 of 0 people found the following review helpful.
Five Stars
By Mary H.
Excelente book.
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